Repairs are now complete, and service should be fully restored. If you are still experiencing any issues, we’re here to help and have outlined a few simple steps below that may restore your connection quickly.
If you prefer, you can also visit clearwavefiber.com/troubleshooting for additional guidance.
Business Customers
Please contact our Technical Support team for assistance: 877-293-2973 or businesstac@clearwavefiber.com
Residential Customers
Please try the following steps: NOTE: If you’re using a personally owned router, you may also want to contact the manufacturer if these steps don’t resolve the issue.
- Unplug your router from power and wait 2–3 minutes, ensuring all lights turn off completely.
- Plug your router back in.
- Allow 2–3 minutes for the router to restart. While it powers up, confirm the ethernet cable from the modem is securely connected to the WAN or Internet port on your router.
- Once the Broadband and Service lights are solid, check your connection.
If you’ve tried the steps above and are still experiencing problems, please don’t hesitate to reach out: 877-293-2973 or residentialtac@clearwavefiber.com
Our team will continue to monitor service closely, and we’ll share updates if anything changes.
Again, we sincerely apologize for the disruption and appreciate your continued patience and understanding.