Service has been restored following damage sustained by our equipment during the evening thunderstorm that moved through the area. We recognize some customers experienced delayed outage notifications. During an outage of this scale, increased use of cellular networks can result in messages being delivered later than expected, in batches, or out of order. Our team worked to keep customers informed as frequently as possible while focusing on safely restoring service. We appreciate your patience and understanding as our teams worked to restore service. If you are still experiencing a service disruption, please visit clearwavefiber.com/troubleshooting or follow the steps below to restore service.

Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com

If you have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.

Residential Customers:
1. Unplug your router from power. Wait 2-3 minutes for the router to power off fully, confirming all the lights on the router are off.
2. After 2-3 minutes, with all lights on the router confirmed off, reconnect your router to power.
3. Wait another 2-3 minutes for the router to come back online, confirming the Broadband and Service lights turn solid. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connect to the WAN or Internet port on the router.
4. When the Broadband and Service lights turn solid, check if the Internet is working correctly.

If you have taken all the above steps and you still do not have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com

Our team continues to actively monitor all service levels and will provide an update if the situation changes.

Again, we appreciate your patience and apologize for the disruption.

Clearwave Fiber Team