We’re making some behind-the-scenes improvements to the software that powers your Clearwave Fiber equipment.

The update is scheduled for the early morning hours of Wednesday, September 23, between 12:01 a.m. and 6:00 a.m. You don’t need to do anything for the upgrade to take place.

During the update, your service may be interrupted twice for approximately 5 to 10 minutes each while the equipment restarts and completes the installation.

Most customers will reconnect automatically once the update is finished. However, if you’re still experiencing a service interruption after the maintenance window has ended, please visit clearwavefiber.com/troubleshooting or follow the steps below to restore service.

Thank you for your patience as we continue to improve your experience.

If you experience a service disruption after the end of the maintenance timeframe, please visitclearwavefiber.com/troubleshooting or take the following steps to restore service.

NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.

Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.

Residential Customers:
1. Unplug your router from power. Wait 2-3 minutes for the router to power off fully, confirming all the lights on the router are off.
2. After 2-3 minutes, with all lights on the router confirmed off, reconnect your router to power.
3. Wait another 2-3 minutes for the router to come back online, confirming the Broadband and Service lights turn solid. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connect to the WAN or Internet port on the router.
4. When the Broadband and Service lights turn solid, check if the Internet is working correctly.

If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.