10:00AM ET Update:

You’re back up and running. Service has been restored. We appreciate your patience and understanding while our team worked to get this fixed. Our team continues to actively monitor all service levels and will update you if anything changes. Again, we appreciate your patience and apologize for the disruption. Still having trouble?

If your router wasn’t provided by Clearwave, these steps may not apply — reach out to your router’s manufacturer instead.

Business customers:

Contact Clearwave Technical Support at 877-293-2973 or businesstac@clearwavefiber.com.

Residential customers:

1. Unplug your router from power. Wait 2–3 minutes, confirming all the lights on the router are off.

2. Reconnect your router to power.

Still no service after trying these steps? Contact us at 877-293-2973 or residentialtac@clearwavefiber.com

 

9 AM ET Update:

Our crews are continuing to work to repair the damage to our network, and some customers have restored. If you’re still experiencing an outage, our crews are still working to repair the lines. We’ll continue to provide updates as needed via email and text, and you can also check the latest status anytime at clearwavefiber.com/networkstatus.Thank you again for your patience.