Restore Service after Outage
NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.
Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Residential Customers:
1. Unplug your router from power. Wait 2-3 minutes for the router to power off fully, confirming all the lights on the router are off.
2. After 2-3 minutes, with all lights on the router confirmed off, reconnect your router to power.
3. Wait another 2-3 minutes for the router to come back online, confirming the Broadband and Service lights turn solid. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connect to the WAN or Internet port on the router.
4. When the Broadband and Service lights turn solid, check if the Internet is working correctly.
If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.