Work on the Clearwave Fiber network will take place in the early morning hours of Friday, May 8, beginning at 12:01 a.m. ET through 7:00 a.m.
There will be service disruption for customers in the area.
Our Network Operations Center will closely monitor service levels during the work period and stay in direct contact with our on-site team to minimize the disruption.
If you experience a service disruption after the end of the maintenance timeframe, please visit clearwavefiber.com/troubleshooting or take the following steps to restore service.
NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.
Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Residential Customers:
1. Unplug your router from power. Wait 2-3 minutes for the router to power off fully, confirming all the lights on the router are off.
2. After 2-3 minutes, with all lights on the router confirmed off, reconnect your router to power.
3. Wait another 2-3 minutes for the router to come back online, confirming the Broadband and Service lights turn solid. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connect to the WAN or Internet port on the router.
4. When the Broadband and Service lights turn solid, check if the Internet is working correctly.
If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.
We appreciate your patience and support.